Ginny L. Kuebler Robert    607-341-3763    ginnyrobert45@gmail.com

FREQUENTLY ASKED QUESTIONS

This is additional information about making purchases from our website. If you can’t find your answer here, please feel welcome to contact us.

Purchasing Items

Our website uses PayPal to process all on-line payments. It’s fast, easy and totally secure. You can either pay by credit card, Visa, Mastercard, Discover, American Express, or bank transfer. If you don’t already have an account, you can setup a PayPal account at your time of purchase, or checkout as a Guest.

PayPal provides you with a receipt.

Safety and Security

PayPal is a fast and secure way to send payments through any website. Only PayPal will have your credit information. To help ensure your privacy and security, no credit information will ever be sent to us directly.

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Your Privacy

Your privacy is very important to us. The information you provide is used solely to process your request to:

  • Purchase our products and/or
  • Obtain more information about our products and services.

We do not give, sell, trade or in any way provide your name, address, or other personal information to any third party, unless requested by a proper legal or law enforcement jurisdictional agency.

We welcome your questions and comments about our privacy policy. Please feel free to send us an email at ginnyrobert45@gmail.com.

Shipping Information

Your order will be processed within 48 hours, with delivery as soon as possible after processing. Shipping is by USPS and UPS.

If you require overnight shipping, contact us to expedite your order with an invoice to follow.

Changes to an Order?

Please contact us, and we will assist you with any order as quickly and efficiently as possible.

Need an Invoice?

After you make any purchase from our website, you should receive a printable e-mail receipt. If you do not receive your receipt, you can login to your PayPal account and print out the receipt for your purchase.

Returns

We will exchange any item that is either defective or damaged during shipping.

You may return new, unopened items sold and shipped by us within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error.

If you need to return an item, please contact us, and we will guide you through the return process.

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