Business Plans That Rock! business planning workbooks and training programs

Ginny L. Kuebler Robert  |  Ph: 607.341.3763  |  Email: ginnyrobert45@gmail.com  |  Ginny Robert on LinkedIn  |  Ginny Robert on Facebook



Help and Frequently Asked Questions

Here is additional information about shopping and making purchases from our website. If you can't find your answer here, please feel welcome to contact us.


PURCHASING ITEMS


Our website uses the Google Checkout shopping cart to process all on-line payments. It's fast, easy and totally secure. You can either pay by credit card, Visa, Mastercard, Discover or American Express. If you don't already have an account, you can setup a Google Checkout account at your time of purchase.

If you wish to pay by check or money order, or you wish to order more than 6 workbooks or 6 CDs/diskettes, please contact us.

We will expedite your order and provide you with a receipt.


SAFETY AND SECURITY


Google Checkout is a fast and secure way to send payments through any website. Only Google Checkout will have your credit information. To help ensure your privacy and security, no credit information will ever be sent to us directly. Also, Google Checkout is not subject to the many 'phishing' email scams that so often happen with PayPal!


YOUR PRIVACY


Your privacy is very important to us. The information you provide is used solely to process your request to:
  • Purchase our products and/or
  • Obtain more information about our products and services.
    We do not give, sell, trade or in any way provide your name, address or other personal information to any third party, unless requested by a proper legal or law enforcement jurisdictional agency.

    We welcome your questions and comments about our privacy policy. Please feel free to send us an email at ginnyrobert45@gmail.com.



SHIPPING INFORMATION


Your order will be processed within 24 hours, with delivery 1-3 days after processing. Shipping is by USPS and UPS.

If you require overnight shipping, or if your order totals more than 6 workbooks or 6 CDs or diskettes, contact us to expedite your order with an invoice to follow.


CHANGES TO AN ORDER?


Please contact us and we will assist you with any order as quickly and efficiently as possible.


NEED AN INVOICE?


After you make any purchase from our website, you should receive a printable e-mail receipt. If you do not receive your receipt you can login to your PayPal account and print out the receipt for your purchase.


RETURNS


We will exchange any item that is either defective or damaged during shipping.

You may return new, unopened items sold and shipped by us within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error.

Some opened items may be returned within 30 days after delivery and may qualify to receive either a full or a partial refund as long as all items are undamaged, all original packing and instructions are included.

Items that are returned more than 30 days after delivery may qualify to receive a partial refund.

If you need to return an item, please contact us and we will guide you through the returns process.



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Business Plans That Rock business planning workbooks and training programs

Ginny L. Kuebler Robert  |  P.O. Box 479, Vestal, NY 13851 |  Ph: 607.341.3763  |  Email: ginnyrobert45@gmail.com